Refund policy

We want you to love every Pablo Rowe piece. If something isn't right, you can return it within 30 days of delivery.

Items must be unworn, unwashed and in their original condition, with all tags and packaging included.

To start a return, email us at support@pablorowe.com with your order number. We'll reply with return instructions and the return address. Items sent back without contacting us first cannot be accepted.

Return shipping. Return postage is paid by the customer, unless the item arrived damaged, faulty or was not what you ordered. In those cases we cover the return cost.

Damaged, faulty or incorrect items. Please check your order when it arrives and contact us within 14 days if anything is wrong, with a photo where possible.

Exceptions. Final sale items and gift cards cannot be returned.

Exchanges. To get a different size or colour, return your item and place a new order for the one you want.

Refunds. Once we receive and inspect your return, we'll email you to confirm whether it's approved. Approved refunds go to your original payment method within 14 days. Original shipping costs are refunded only if the whole order is returned within 14 days of delivery, or the item was damaged, faulty or incorrect.

Your statutory rights. UK and EU customers have the legal right to cancel an online order within 14 days of receiving it. This policy does not affect your statutory rights.